Frequently Asked Questions

Yes. We offer free standard shipping on all orders over £50 to UK addresses. Orders under £50 may be subject to a small shipping fee, calculated at checkout.

Yes. Once your order is dispatched, you will receive a tracking number by email. You can also visit our Track Order page at any time to check your delivery status.

If your order has not arrived within 14 business days of the dispatch date, please contact us at support@petzo-store.com with your order number and we will investigate and resolve it immediately.

We offer a 30-day return policy from the date you receive your order. Items must be unused, in their original packaging, and in the same condition as received. Contact us at support@petzo-store.com to start a return.

Email us at support@petzo-store.com with your order number and reason for return. We will respond within 1–2 business days with full return instructions and a return address.

Refunds are processed within 5–10 business days of us receiving and inspecting the returned item. You will receive a confirmation email once your refund has been issued. The time it takes to appear in your account depends on your bank.

Yes. If you would like to exchange your item for a different size or variant, please contact us within 30 days of receiving your order. We will do our best to accommodate your request subject to stock availability.

The Petzo Travel Comfort Seat is designed for small and medium dogs up to approximately 25kg. It fits breeds such as Cocker Spaniels, Cavapoos, Shih Tzus, French Bulldogs, Jack Russells, Bichon Frises, Pugs, and similar sizes. Check our Size Guide for a full breed list.

Yes. The seat includes built-in adjustable straps that secure it to your car seat, plus a clip attachment point to connect to your dog's harness — keeping both the seat and your dog safely in place while driving.

Yes. The outer cover is fully removable and machine washable at 30°C on a gentle cycle. We recommend air drying to maintain the shape and softness of the plush material.

Yes, it can be placed on the front or rear passenger seat depending on your preference and car setup. Always ensure the seat is properly secured with the straps before driving.

The seat features a premium soft plush lining for comfort, a durable non-slip base to keep it stable in your car, and adjustable safety straps. It is lightweight, easy to move between vehicles, and designed to last.

The free FurLift Grooming Brush is a limited launch promotion. It is automatically added to every order placed during the launch period while stocks last — no code or action needed on your part.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All payments are processed through a fully encrypted, SSL-secured checkout.

Yes. We never store your card details. All payments are handled by Shopify Payments, one of the most secure payment processors available, with full SSL encryption and fraud protection.

Yes. Subscribe to our newsletter and receive 10% off your first order. We also run seasonal promotions — follow us on social media or check the announcement bar at the top of the site for current offers.